Instant Reply checks satisfaction inside the same conversation, sends the review link only to happy customers, and stops the sequence as soon as the customer clicks.
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The workflow begins only after the service is complete, so the ask happens at the right moment instead of in the middle of the experience.
The sequence confirms the customer is happy before it sends the review link, which keeps the request truthful and better timed.
The review link lands in the same thread the customer already answered, and the nudges stop once the customer takes the action.
The ask feels timely, visible, and tied to a real outcome instead of another staff task to remember.
The satisfaction gate stops you from blindly sending review requests before the customer confirms the job went well.
The review request stays in the same DM thread, which means customers do not have to switch contexts or re-engage through a different channel.
Once the customer hits the review link, the sequence ends. Staff do not have to monitor who clicked and who still needs a reminder.
The workflow replaces the after-the-job memory burden with a repeatable system that runs the same way every time.
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Related features
These pages pick up where this one leaves off, so buyers can move through the product without jumping between unrelated claims.
Check satisfaction first, send the link in the same conversation, and stop the workflow the moment the customer clicks.
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